Industrial manufacturing facility
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Ceramics

Transformation Improves Internal Quality by c3% in Ceramics Production

A major ceramics manufacturer was losing 8% of output to defects, eroding margin and delivery confidence. A structured Masterclass quality improvement programme identified root causes across all manufacturing processes and delivered c3% reduction in defect rate, which equated to c£2.44m company additional sales value over a 3 year period.

3%

reduction in defect rate

£2.44m

company evaluated benefits from scrap and rework

92% →95%

quality yield

Sustained

over three consecutive years

The Challenge

The ceramic industry has struggled with chronic process quality for decades, relying on world-leading technical and craft skills to drive improvement. The business had built scrap and rework into a mature cost model, and markets were demanding both growth and margin improvement. The senior management team recognised that a new approach was required — one that would capitalise on the deep knowledge and expertise already held by the workforce. Rather than imposing top-down solutions, the business wanted to create a genuine culture of learning: empowering employees to contribute to improvement, and focusing that energy on three core areas — optimising skills, improving flow, and driving standardisation across the highest-impact processes.

Our Approach

A Masterclass quality improvement programme was launched to help Engage, Empower and Educate those employees working in the highest-volume defect areas. Multiple cross functional Masterclass teams, sponsored at director level, were facilitated by CIF to identify, prioritise and implement improvements over a period of several years. This structured Masterclass process helped shape the company's internal structures and improvements have not only been sustained but continually improved to the present day.

The Solution

Solutions were often small incremental improvements targeting known issues within problem areas. The fact that employees had a voice, and that voice was influencing decisions directly in areas where people worked had a hugely positive impact. Along with higher employee engagement, management by fact, product flow and standardisation were key principles that guided improvement teams through trials and into implementation. Improved data collection helped better decision making,  process controls were tightened and standard operating procedures were documented for each critical process. The sustained effect of multiple ongoing Masterclasses helped to create a step-change reduction in defect rate sustained over the following quarters and years.